Want to ask questions? Here are answers to your commonly asked questions.

1.Who Is GemEye For?

Do you want to sell your jewelry online? Are you a jewelry brand trying to figure out how to achieve e-commerce success? Then GemEye is for YOU! Easily integrate your system with GemEye to access ALL front-line solutions needed for doing business online from a single platform.

2.Where Are You Located?

We are located in the Big Apple….New York! So drop in any time you like.

3.How Do I Get Started?

Simply create your free account on the GemEye website and register with your username & password to get started.

4.What Type Of Services Do You Offer?

We offer unique, innovative & budget-friendly single vertical of online solutions for jewelry brands. Get everything you need to succeed online with our battle-tested ecommerce solutions in a single platform. We offer the following-

  • GemEye Retouch
  • GemEye Content
  • GemEye Ecommerce
  • GemEye Marketing

5.How Much Does It Cost?

We have various pricing packages for your different needs. Just choose the right package that fits your exact business requirements. Check out our pricing sections to know more.

6.How Can I Pay?

You can pay GemEye by either through our Payment Gateway, Credit Card or Paypal. For any order over $1000 USD, we might accept wire transfer. For large bulk orders, we may offer consolidated monthly billing as well. Get in touch to get a quote.

7.Do You Have Hidden Charges?

No. We do not have any hidden charges for any of our service plans. What you see is what you pay. We believe in setting a price that is transparent and fair for you.

8.Is Your Online Payment Secured?

Our online payment portal is designed by state of the art security measures. Your payment details are safe and will not be shared under any circumstances.

9.Do I Have To Pay For Corrections?

No. If you need corrections for any mistake, error or negligence on our part or if we misunderstood your order, then it will be made free of cost.

10.Do You Offer Any Discounts?

We offer bulk discounts for orders over a certain volume. Drop an email to get a custom quote.

11.How Safe Is My Data?

We take great care to make sure all data provided by our clients are kept confidential. We do not sell or share your Personal Information with any third party. To know more read our Privacy Policy.

12.Do I Get A Refund If I Cancel My Order?

We are so sorry but once the payment is made and if you cancel from your behalf before the delivery of the product is made, then you will not receive any refunds.

13.Can I Close My GemEye Account?

Of course you can! Simply drop us an email requesting account closure.

14.I Have More Questions. Can I Talk To You?

Sure, you can! If you're a GemEye customer, then you can get in touch with us over chat, phone and email support.