Privacy Policy

Our client's privacy & security matter most to us. Always.

GemEye wants to help you better understand how we collect, use, protect, and share your personal data. This Privacy Policy is designed to help you understand your privacy choices when you visit our site or use our services. It does not apply to other websites or services that we do not control, including websites or services of other GemEye users.

This Privacy Policy is incorporated into, and forms an integral part of, the GemEye Terms of Service. The meaning of any capitalized term can be found in the Definitions section. Other terms may be defined in the Terms of Service. Please note that our services may vary by region. We encourage you to read this Privacy Policy carefully and take the time to get to know our practices. We hope this policy is simple, straightforward & understandable. We request you to review our privacy practices mentioned below in full details.

DEFINITIONS

  • "Account Information" means data about how and when a GemEye account is accessed and the features used.
  • "Contact Information" means basic personal details, including such information as first and last name, company name, email address, postal address, phone number, and may include social media account information.
  • "Payment Information" means, for example, credit card, ACH or other payment information.
  • "Security Information" means user ID, password and password hints, and other security information used for authentication and account access.
  • "Support Information" includes hardware, software, authentication data, chat session contents, error reports, performance data, and other communication or technical information and may, with express permission, include remote access to facilitate troubleshooting.
  • "Transaction Information" means the data related to transactions that occur on our platform, including product, order, shipping information, Contact Information, and Payment Information.
  • "Automated Decision Making" means a decision made solely by automated means without human involvement.
  • "Controller" means an entity that determines the purposes and means of the Processing of Personal Data.
  • "Cookie" a small file that resides on your computer’s hard drive that often contains an anonymous unique identifier that is accessible by the website that placed it there, but is not accessible by other sites.
  • "Merchant" means an entity that has used GemEye Services for ecommerce.
  • "Partner" means a separate legal entity that is a participant in our Design and Solution Partner (DSP) Program, our Technology Partner Program or other third-party technology integration with the GemEye platform, a theme designer, reseller, or referrer of the Services.
  • "Personal Data" means any information relating to an identified or identifiable natural person identifiable information under applicable data protection laws and regulations.
  • "Processing" means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, including, but not limited to, alteration, collection, organization, recording, retrieval, storage, transmission, and use.
  • "Processor" means the entity which processes Personal Data on behalf of the Controller
  • "Sensitive Personal Data" means any data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, or data concerning health or a natural person’s sex life and/or sexual orientation.
  • "Shopper" means an entity that interacts with the ecommerce offering of a Merchant through the GemEye platform.

COLLECTION OF PERSONAL INFORMATION

Personal information refers to any information, like full name, phone number, e-mail address & credit card number, which can be utilized to identify or contact you personally. We ask for 'Personal Information, of all our clients when they register for an account on our website to use our services.

USE OF PERSONAL INFORMATION

We take great care to restrict the collection & use of client's Personal Information. Your data is collected only when it is required to help you use our website or to inform you about the services provided by GemEye or our affiliates. The information provided by you can also be utilized for statistical & analytical purposes.

SECURITY OF PERSONAL INFORMATION

We implement industry-standard measures to ensure any personal information you provide us remains safe, secure, protected & confidential. However, our clients agree that irrespective of the cautionary steps taken by us, it is practically impossible to guarantee that any information our clients provide over the internet will remain secure. The prevalent security risks of providing personal information online must be accepted by you. We are not responsible for any security breach or disclosure of such information unless proven negligent. The security of username & password allotted to you is your responsibility & should not be disclosed to others. We promise to constantly regulate the confidentiality & safety of your personal information.

DISCLOSURE OF PERSONAL INFORMATION

GemEye does not sell, transfer, share or disclose clients' Personal Information in any way to external parties. However, we may disclose your personal information in the following instances:

  • When it is required by law to disclose your data
  • When you have prior information about such disclosures through agreement and you have given us your consent to do so
  • When GemEye is acquired by or sold to another establishment, your information may be transferred to the successor organization
  • When disclosure of such information is crucial for the well-being of a third party

USE OF NON-PERSONAL INFORMATION

GemEye may collect client's non-personal data, i.e. information which does not establish any direct connection with an individual. Information like IP address, amount of time spent on website and pages viewed, do not identify anyone personally. This type of data may be collected, used, disclosed or transferred for various reasons like offering you relevant content, enhance our website, analyze issues with our server etc. However, we only use this data in the aggregate. We may also provide access to this aggregate data to our affiliates & partners. The information shared by us to our affiliates will not contain your personal information.

USE OF COOKIES

Non-personal information is sometimes tracked for the use of "cookies" which allows us to understand your needs better & offer you customized and detailed services. A cookie refers to a small data file which is delivered from a server & stored on your device's hard drive. The information obtained from cookies allows us to better understand user needs & preferences, enhance user experience and improve our services. The cookies we obtain are used solely by us and are not shared with third parties at any time.

TRANSPARENCY & CHOICE

You have the option to block cookies by configuring your web browser. However, it should be noted that some of our services may not properly function when cookies are disabled.

THIRD-PARTY ADVERTISING

We have the right to use third-party Company advertising to offer ads to our clients when they visit our website. The companies may access & use your non-personal information about your visits to our website & others to provide relevant advertisements of goods & services that are of interest to you. These third-party companies may utilize cookies & GIFs to analyze advertising effectiveness. The information collected through cookies by these third parties is usually not personally identifiable unless you provide any personal details via emails or messages. Hence, we urge you to read the privacy policy of these third-party businesses if you have any queries or concerns about how your personal information may be used.

LINK TO OTHER SITES

While using our website, you may be directed to other websites. When you have been linked to a third- party website, we recommend you thoroughly read their privacy policy as it may drastically vary from ours. These websites may deliver their own cookies to your device to collect data or ask for your personal information. GemEye is not responsible for the privacy practices employed by such linked sites and hence we shall not be liable for any information obtained from you.

MERCHANTS POLICIES

LINK TO OTHER SITES

Merchants should help Shoppers understand how the Merchant and GemEye collect and process their Personal Data. To that end, Merchants must:

a. post an accurate privacy policy on their storefront that complies with all applicable laws and regulations;
b. obtain informed consent from Shoppers for the use and access of their Personal Data by GemEye and other third parties; and
c. if the Merchant is collecting any Sensitive Personal Data from Shoppers, obtain affirmative, explicit, and informed consent and allow such Shoppers to revoke their consent to the use and access of Sensitive Personal Data at any time.
Information Collected: When a Merchant interacts with our Website, for example, by signing up for a trial, a subscription, or a newsletter, or performing transactions, GemEye may collect and control information such as Account Information, Browser Information, Contact Information, Payment Information, Support Information, and Security Information.
Information Usage: We use this information to provide Merchants with our Services, confirm identities, provide support, for advertising and marketing, invoicing, to resolve incidents related to the use of our Website and Services, to improve and personalize our Services, and to comply with legal requirements. We may use this information in other cases where we have received express permission.

PARTNERS

Information Collected: When a Partner signs up for a partner account or signs up a Merchant for our Services, GemEye may collect and control information such as Account Information, Browser Information, Contact Information, Payment Information, Support Information, and Security Information.
Information Usage: We use this information to provide Partners with our Services, confirm identities, provide support, for advertising and marketing, invoicing, to resolve incidents related to the use of our Website and Services, to improve and personalize our Services, and to comply with legal requirements. We may use this information in other cases where we have received express permission.

SHOPPERS

Information Collected: When Shoppers interact with a Merchant’s ecommerce offering through the GemEye platform, we may collect and process Browser Information and Transaction Information of the Shopper on behalf of the Merchant.
Information Usage: We use this information as a Processor to provide our Services to Merchants, support and process orders, improve and personalize our Services, and manage risk and fraud.

VISITORS

Information Collected: When visitors browse our Website, or engage in communications with us, we may collect and control Browser Information, Support Information, and Contact Information submitted using any messaging features.
Information Usage: We use this information to provide our Services, improve and personalize our Services, and provide support if needed.

USE OF IMAGES SENT TO US FOR RETOUCHING

Information Usage: We offer services for retouching and editing of images sent to us by you. Without receiving your prior consent we will not use, edit or modify any images sent for commercial or private use. If you are sending images to us over the internet, then you must use discretion in sending images which can be sensitive to you or anyone else. We shall not be held liable for use of any unauthorized images which do not belong to you in any case.
POLICY ENFORCEMENT We review the compliance of this Privacy Policy by us regularly. If you feel there is some issue, you may submit a written complaint. We will get back to you promptly and resolve the issue to the best of our abilities.

CHANGING THE PRIVACY POLICY

Please note that our Privacy Policy is subject to change. However, we ensure that your rights will not be reduced without your clear & prior consent. Any changes in our privacy policy will be posted and updated on this page. In case of any significant changes, we will surely offer a prominent notification, like an official email. We will also store & archive previous versions of our Privacy Policy for your evaluation.

If you have any queries about our Privacy Policy, call us at +1-347-349-6589 or email us at sales@gemeye.com